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Welcome to Abbey Medical Group

Abbey Medical

Our surgery will be warm, welcoming clean and tidy. Please help us keep it that way. For patients attending surgery, we offer the following facilities:

  • Access for disabled people
  • A toilet for disabled people
  • Baby changing facilities
  • Pram and pushchair area in entrance porch
  • Health information leaflets
  • Limited car Parking Spaces
  • A private room if you wish to talk to practice staff in confidence 

The Practice is a member of the Newark and Sherwood CCG

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Nottinghamshire health and care system declares critical incident

The health and care system in Nottingham and Nottinghamshire has declared a critical incident due to continued and unprecedented pressure on its services. 

We are continuing to see significant levels of Covid-19 in our hospitals, alongside high numbers of patients arriving at our hospitals for other conditions. There are extended waiting times to access beds within our hospitals. This, paired with difficulties in discharging patients due to a lack of capacity across our care sector as well as staff absence due to Covid-19 is causing a significant strain on the system.

As a result, the healthcare system is taking additional steps to prioritise and maintain safe services for patients. Our aim is to prioritise patients with the highest level of need and ensure that we continue to be able to manage emergency care. This means that some non-urgent operations, where patients require a stay in hospital, will be postponed to prioritise patients with the most urgent clinical need.

We regret that it has been necessary to take this step, but it is important that we focus on patients needing urgent and emergency care as a priority. If you are not contacted directly about an operation being postponed, please continue to attend your appointment as usual.

This critical incident is an indication of the serious pressure the system is facing. We are working extremely hard to ensure people are kept safe but there are ways that you can help.

Our teams are continuing to work exceptionally hard and we would like to reassure the public that despite the challenges faced, our services remain open for anyone who needs them.

What you can do to help

  • Only call 999 or attend A&E departments for serious accidents and for genuine emergencies.
  • When you need urgent medical care but it’s not an emergency, please visit NHS 111 online or call NHS111 for advice on how to get the care you need at any time of day or night.
  • Urgent treatment centres – like the ones on London Road in Nottingham, Newark Hospital, Ilkeston Community Hospital, and Primary Care 24 at King’s Mill Hospital – can help you get the care you need for dealing with the most common issues that people attend emergency departments for. They will often be able to help you get the care you need more quickly than accident and emergency departments if you are suffering from things like a burn or a sprain.
  • For other non-urgent cases, when you need medical advice and it’s not an emergency, please speak to your GP practice or a pharmacist.
  • Please continue to treat all NHS and care staff with the respect they deserve. Our hard-working staff and volunteers are doing all they can to keep patients safe and supported.
  • If you cannot make any NHS appointment, please contact the number on your appointment letter so that it can be reallocated to another patient.
  • Make sure you wash your hands and wear a mask when visiting health care settings in order to protect the public and our own staff from Covid-19.
  • If you are eligible and have not already, please make sure you have had all of your Covid-19 vaccinations.

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Dr Dalton Retiring after 33 years as a GP at Abbey Medical

Dr Dalton will be retiring from his role as the Senior Partner at AMG on the 31st July 2022.  Dr Dalton started here on the 1st November 1989, and has been at the practice for nearly 33 years. He has seen many changes within general practice and has found his time here both rewarding and challenging at times.

I am sure that there will be lots of patients in the Blidworth ,Ravenshead and surrounding areas, who will miss him tremendously, but who will also wish him all the best in his well-deserved retirement. He feels that now is the right time to retire, and he is looking forward to an active and interesting time in the coming years. He plans to take this opportunity to travel a bit more, both at home and abroad if circumstances allow and has a couple of important family weddings coming up to organise! He will also be spending more time on his allotment taking the time to enjoy the things he likes doing most including his love of golf.

The staff here at AMG will miss him dearly , he has been a big part of our lives for so long now, and has played an important part in the day to day running of the practice.

Dr Joseph Allwood will be joining the partnership team from August and I am sure you will all agree he will become a valuable asset to AMG in the future.

On behalf of everyone at AMG we would like to say a very fond farewell, with the best of wishes to our beloved colleague Dr Martin Dalton.

New Telephone Number 01623 700805

Our telephone number will be changing on wednesday 18th May.

We are having a new system installed at the Abbey Medical Group. This will be more patient user friendly and should make getting through to us on the phone a lot easier. 

 

 

Face Coverings While Attending The Practice

COVID measures have now been relaxed and face coverings are no longer required in most areas. We do however still encourage pateints to wear a face mask/covering when attending our GP practice and social distance from other patients in the waiting area. This is to help keep our most vunerable patients safe where we can.

If you have COVID symptoms or have tested positive, please advise the reception team prior to your appointment to allow them to implement specific measures to keep other patients and staff safe.

Zero Tolerance Policy

Our staff come to work to care for others, and it is important that all members of the public and our staff are treated with respect. 
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take any threatening, abusive or violent behaviour against any of our staff or patients seriously,this includes any posts issued on social media such as facebook ,twitter etc.
If a patient is violent or abusive towards staff members or the practrice ,they will be asked to stop. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. There will be no appeal process.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Any incident of threatening, abusive or violent behaviour may be reported to the local Police Service as part of the NHS Zero Tolerance campaign. We hope that you will understand and welcome this Policy which is in place for the best interests of our hard working staff as well as all the patients we serve. Please note that any non-observance will not be accepted.
If you have the need to make a complaint please do this in writing, as stated in our complaints policy 

Opening Times

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Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by Primary Care (PC24) Out of Hours service. PC24 is an urgent care centre based next to the Kings Mill Hospital Emergency Department (ED) that provides medical care for patients that do not need Emergency Department Care. It is a nurse led service (Monday – Friday) and is supported by General Practitioners (GP’s) in the out of hours period (i.e. anytime that your normal GP practice is closed).
 
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend PC24 if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
 
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.
 
For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

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