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New Telephone Number 01623 700805

Our telephone number will be changing on wednesday 18th May.

We are having a new system installed at the Abbey Medical Group. This will be more patient user friendly and should make getting through to us on the phone a lot easier. 

 

 

Face Coverings While Attending The Practice

COVID measures have now been relaxed and face coverings are no longer required in most areas. We do however still encourage pateints to wear a face mask/covering when attending our GP practice and social distance from other patients in the waiting area. This is to help keep our most vunerable patients safe where we can.

If you have COVID symptoms or have tested positive, please advise the reception team prior to your appointment to allow them to implement specific measures to keep other patients and staff safe.

Welcome to Abbey Medical Group

Abbey Medical

Our surgery will be warm, welcoming clean and tidy. Please help us keep it that way. For patients attending surgery, we offer the following facilities:

  • Access for disabled people
  • A toilet for disabled people
  • Baby changing facilities
  • Pram and pushchair area in entrance porch
  • Health information leaflets
  • Limited car Parking Spaces
  • A private room if you wish to talk to practice staff in confidence 

The Practice is a member of the Newark and Sherwood CCG

a large brick building

COVID Vaccinations

 

Abbey Medical are not doing COVID vaccinations at the moment 

If you are eligible for any covid vaccination please book online to find a venue near you https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ or call 119.

 

 

 

Zero Tolerance Policy

Our staff come to work to care for others, and it is important that all members of the public and our staff are treated with respect. 
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take any threatening, abusive or violent behaviour against any of our staff or patients seriously,this includes any posts issued on social media such as facebook ,twitter etc.
If a patient is violent or abusive towards staff members or the practrice ,they will be asked to stop. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. There will be no appeal process.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Any incident of threatening, abusive or violent behaviour may be reported to the local Police Service as part of the NHS Zero Tolerance campaign. We hope that you will understand and welcome this Policy which is in place for the best interests of our hard working staff as well as all the patients we serve. Please note that any non-observance will not be accepted.
If you have the need to make a complaint please do this in writing, as stated in our complaints policy 

Opening Times

Please select a site

When We Are Closed

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by Primary Care (PC24) Out of Hours service. PC24 is an urgent care centre based next to the Kings Mill Hospital Emergency Department (ED) that provides medical care for patients that do not need Emergency Department Care. It is a nurse led service (Monday – Friday) and is supported by General Practitioners (GP’s) in the out of hours period (i.e. anytime that your normal GP practice is closed).
 
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend PC24 if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
 
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.
 
For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

How Are We Doing?

Friends and Family Test

Please Click here to access the Friends and Family Test.