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Welcome to Abbey Medical Group

Abbey Medical

Our surgery will be warm, welcoming clean and tidy. Please help us keep it that way. For patients attending surgery, we offer the following facilities:

  • Access for disabled people
  • A toilet for disabled people
  • Baby changing facilities
  • Pram and pushchair area in entrance porch
  • Health information leaflets
  • Limited car Parking Spaces
  • A private room if you wish to talk to practice staff in confidence 

The Practice is a member of the Newark and Sherwood CCG

a large brick building

Opening Times

Please select a site

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by Primary Care (PC24) Out of Hours service. PC24 is an urgent care centre based next to the Kings Mill Hospital Emergency Department (ED) that provides medical care for patients that do not need Emergency Department Care. It is a nurse led service (Monday – Friday) and is supported by General Practitioners (GP’s) in the out of hours period (i.e. anytime that your normal GP practice is closed).
 
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend PC24 if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
 
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.
 
For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

COVID 19 Vaccination Clinic

On saturday 06.02.21 we had a very successfull morning administering 300 vaccines to the staff and residents at Portland College. Portland College staff and residents made us feel very welcome and even provided us with some breakfast.

Please see the lovely comments we received from the Portland College staff and residents 

 

I thought you would be pleased to see an initial trawl from our Facebook feed – with some great positive feedback on your staff as well as the event as a whole.

Personally I have found that you both and all your colleagues were really easy to work with and I think between us we did a great job on Saturday. You have a lovely team there.

Thank you once again for bringing us this opportunity and of course for the on-going care of many of our residents.

I will wait to hear from you about the return match, but in the meantime if there is anything you think Portland might do to support your work in the community don’t hesitate to ask.

 

 

THANK YOU

Abbey Medical Group would like to thank you all for your patience and support during these very difficult times. We have worked very hard to ensure the safety of both our patients and staff, whilst trying to provide a service to 12000 patients across two sites during the COVID pandemic.

 

There are times when we have to make the difficult decision to restrict some of the usual services we provide during the day to day running of the practice. We have always followed the latest guidance from the government when doing this. These restrictions have to be put in place to protect our most vulnerable patients and staff, and are constantly reviewed.  As an added precaution we have adopted a locked door policy at both our sites, as the safety of our staff is paramount, we cannot maintain a service if all our staff are unwell.

 

During the pandemic we have continued to offer a triage service to all patients, which enables all patients to be screened before they attend the surgery. This has had a big impact on the amount of incoming and outgoing telephone calls especially first thing in the morning during our triage service. Our staff are continuing to work extra hours to enable us to manage the incoming calls but we still find that we are very busy first thing in the morning when the phone lines open. Please can we kindly ask our patients to try and call later in the day if your call is not of an urgent nature.

 

When the restrictions were lifted for a short time during the summer of 2020 we did provide the extra clinics to catch up with our essential services, such as baby vaccines, smear clinic, coil clinics and contraception advice and many others. We have also continued to provide a lot of our yearly long term condition reviews over the telephone.

 

We have recently had a complaint about our management of smear clinics that included cancelling appointments for patients during cervical smear awareness week. We would like to apologise for any distress this caused our patients.  We took immediate action to investigate the concerns raised.

 

Unfortunately this was down to an administration error from outside the practice. The practice followed the usual guidance we receive on a regular basis which advised us to suspend some services during the current lockdown. We didn’t see any reason to question this information, as we had previously suspended some services during the first lockdown. Once we realised an error had been made and that smears were not on the list of restricted services the management team reacted promptly and resolved the issues quickly and efficiently. All patients involved were contacted within 48hours and had their appointments rebooked.

 

Abbey Medical Group prides itself in offering you all an outstanding service with a high level of care to all our patients and really appreciates your continued support. We are all looking forward to a time when we can have some form of normality in our lives and hope that once again our doors will be open to you all.

 

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